Can’t Connect Using Your FTP Details? Here’s How to Fix It
If you’re having trouble connecting via FTP, these steps should help:
- Enable Passive Mode – FTP clients often include a “passive mode” setting. Turn it on if you’re behind a firewall or network security, as it often resolves connection issues.
- Check Your Firewall – Local firewalls can block FTP connections. Make sure your firewall isn’t stopping your connection.
- Use the Correct Host/IP – Enter the numeric IP address from your welcome email as the hostname. Don’t add “FTP” or “www” to it.
- Confirm Username and Password – Double-check that you’re using the exact username and password for the FTP account.
Specify the File Path – Some FTP accounts need a defined path. Usually, this is:
/home/YOURusername/public_html
- If these steps don’t solve the problem, contact our support team at WhoGoHost. We’ll help get your FTP connection up and running smoothly.
