Email Hosting Hosting Terms of Service


By placing an order with WhoGoHost Limited for email hosting services, you confirm that you are in agreement with and bound by the terms and conditions below.

Terms and Conditions

You acknowledge that your electronic approval constitutes your acceptance to the Agreement for each electronic purchase or transaction you enter. WhoGoHost may accept or reject any Order you submit in its sole discretion. WhoGoHost's provisioning of the Services described in an Order shall be WhoGoHost's acceptance of the Order. If you are entering into this Agreement on behalf of a legal entity, such as the company you work for, you warrant and represent to us that you have the legal authority to bind that entity to this Agreement. You acknowledge and agree you will use this Service for the purpose of reselling web hosting.

PLEASE READ THIS AGREEMENT CAREFULLY. BY USING THE COMPANY'S PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, ALONG WITH ANY NEW, DIFFERENT OR ADDITIONAL TERMS, CONDITIONS OR POLICIES WHICH COMPANY MAY ESTABLISH FROM TIME TO TIME. YOU MAY VIEW THE LATEST VERSION OF THIS AGREEMENT ONLINE.

In addition, when You use your account or permit someone else to use it to purchase or otherwise acquire access to additional Services or to cancel your Services (even if we were not notified of such authorization), You also agree to be bound by the terms of this Agreement for transactions entered into on Your behalf by anyone acting as Your Agent, and transactions entered into by anyone who uses the account You've established with Company, whether or not the transactions were in Your behalf, You signify your agreement to the terms and conditions contained in this Agreement.

  1. Additional Policies and Agreements

    Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.

    Additional terms may also apply to certain Services, and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.

  2. Account Setup

    You expressly understand that the Email Hosting Service requires to be linked to a domain name that is operational. By purchasing Services You imply that the associated domain name belongs to you or you possess the domain access rights.

  3. Usage Limitations and Account Provisions

    You acknowledge that Whogohost may introduce general practices and limits toward use of the Service, including but not limited to the maximum number of days that email messages are retained by the Service, the email outgoing and incoming restrictions, the maximum size of an email message or file attachment that may be sent from or received by an account. You agree that Whogohost is not responsible or liable for the deletion or failure to store any messages or other communication received or transmitted using the Services. You further acknowledge that Whogohost retains the right to change these general including but not limited practices and limits at any time in accordance with the 'Modification Terms' section of this Agreement below.

    Each of Your email accounts is limited in its allocated resources (including but not limited to email and file storage) in accordance with the subscription plan.

  4. Storage and Security

    You are responsible for security of Your password. Whogohost will not change passwords to any account without proof of identification, which is satisfactory to Whogohost, which may include written authorization with signature. In the event of any partnership break-up, or other legal problems that includes you, Whogohost will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Whogohost be liable for any losses incurred by You during this time of determination of ownership, or otherwise. You agree to defend (through counsel of Our choosing), indemnify and hold harmless Whogohost from any and all claims arising from such ownership disputes. If you are required to supply or transmit sensitive information to Whogohost you should take all due precautions to provide any sensitive information over a secure communication channel.

    At all times, you shall bear full risk of loss and damage to your email account and all of Your content. You are entirely responsible for maintaining the confidentiality of Your Account access credentials (including but not limited to Your customer username/login, support pin code, password) and account information. You acknowledge and agree that you are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of Your content transmitted through or stored on the server. You shall be solely responsible for undertaking measures to:

    1. prevent any loss or damage to Your content;
    2. ensure the security, confidentiality and integrity of Your email content transmitted through or stored on Namecheap servers; and
    3. ensure the confidentiality of Your password. Namecheap shall have no liability to You or any other person for Your use of Namecheap products and/or services in violation of these terms.

  5. Sending Limits

    You expressely understand that there are limits to of emails to be sent at a time. You acknowledge that you will abide by these limits listed below

    Email Hosting Type Business Email Hosting Enterprise Email Hosting
    User Limit 100 emails per hour 2400 emails per day
    Mailing List 5,000 external recipients per day
    10,000 internal recipients per day
    8,000 external recipients per day
    20,000 internal recipients per day
  6. Content

    You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials ("Content"), whether publicly posted or privately transmitted to You or by You through the Services, are the sole responsibility of the person from whom such Content originated. This means that You are entirely responsible for all Content You upload, email, transmit or otherwise make available via the Services.

    Whogohost shall exercise no control over the content transmitted via the Services and, as such, does not guarantee or accept responsibility for its accuracy, integrity or quality. You understand that by using the Services, You may be exposed to content that is offensive, indecent or objectionable. Under no circumstances will Whogohost be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content uploaded, emailed, transmitted or otherwise made available via the Services. Whogohost has no obligation to monitor the content transmitted via the Services.

  7. Prohibited Activities

    By using any Services, provided by Whogohost You agree not to misuse the Services. For example, you must not and must not attempt to:

    • violate the laws, regulations, ordinances or other such requirements of any applicable Federal, State or local government.
    • make, attempt or allow any unauthorized access to Whogohost web site, servers, Your own account or the account of any other customers of Whogohost.
    • cause denial of service attacks, port scans or other endangering and invasive procedures against Whogohost servers and facilities or the servers and facilities of other network hosts or Internet users.
    • upload or transmit unacceptable material which includes: IRC bots, warez, filedump, Escrow, High-Yield Interest Programs (HYIP), sale of any controlled substances without providing proof of appropriate permit(s) in advance, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts.
    • engage in or to instigate actions that cause harm to Whogohost or other customers. Such actions include, but are not limited to, actions resulting in blacklisting any of Our IPs by the any online spam database, actions resulting in DDOS attacks for any servers, etc. Whogohost reserves the right to refuse service to anyone upon Our discretion. Any material that in Whogohost judgment is either obscene or threatening is strictly prohibited and will be removed from Whogohost servers immediately with or without prior notice and may lead to possible warning, suspension or immediate account termination with no refund. You agree that We have the sole right to decide what constitutes a violation of the Acceptable Use Policy as well as what is the appropriate severity of any corrective action to be applied. In the event that a violation of the Terms of Service or Acceptable Use Policy is found, Whogohost will take corrective action upon Our own discretion and will notify You. Our decision in such case is binding and final, and cannot be a subject of a further change. Whogohost cannot and shall not be liable for any loss or damage arising from Our measures against actions causing harm to Whogohost or any other third party. We have the right to terminate each and any account that has been locked for abuse reason for more than 14 calendar days after the lock date, unless You have taken corrective measures to remove the initial lock threat or violation. Any backup copies of the email account will be permanently deleted upon termination with no refund. Whogohost will not be liable for any loss or damages in such cases.
    • violate the Ryan Haight Online Pharmacy Consumer Protection Act of 2008 or similar legislation, or promote, encourage or engage in the sale or distribution of prescription medication without a valid prescription.
    • probe, scan, or test the vulnerability of any system or network;
    • breach or otherwise circumvent any security or authentication measures;
    • interfere with or disrupt any user, host, or network, for example by sending a virus, overloading any part of the Services;
    • plant malware or otherwise use the Services to distribute malware;
    • access or search the Services by any means other than our publicly supported interfaces (for example, "scraping");
    • publish anything that is fraudulent, misleading, or infringes another's rights;
    • promote or advertise products or services other than your own without appropriate authorization;
    • impersonate or misrepresent your affiliation with any person or entity;
    • publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred;
    • violate the law in any way, or to violate the privacy of others, or to defame others.

    Normal operation and provision of the Services does not imply Namecheap interfering or monitoring of the content associated with the Services, but You acknowledge that Namecheap has the right (but not the obligation) in Our sole discretion to refuse, delete or move any such email, file, or associated content that is available via the Services if it violates the Agreement or is deemed by Namecheap, in its sole discretion, to be otherwise objectionable.

  8. Anti-Spam Policy

    You must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation on bulk and commercial email. You are prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In in to mailings from You will be considered as unsolicited email messages. You using and sending mass mailings must at all times maintain complete and accurate records of all consents and opt-ins and upon request provide said records to Namecheap. In the event that You cannot provide actual and verifiable proof of such consents and opt-ins, We will consider the mass mailing to be unsolicited. Namecheap prohibits the following activities listed without limitation hereunder:

    • Usage of the Whogohost network and systems to receive replies to unsolicited mass e-mail messages.
    • Transmission of any unsolicited commercial or bulk email, engagement in any activity known or considered to be spamming or Mail Bombing.
    • Inappropriate communication to any Newsgroup, Mailing List, Chat Facility, or another Internet Forum.
    • Forgery of e-mail headers (i.e. "spoofing").
    • Forgery of the signature or other identifying mark or code of any other person or engage in any activity to attempt to deceive other persons regarding the true identity of the User.
    • Spamming using third-party proxy, aggregation of proxy lists, or proxy mailing software installation.
    • Configuring mail servers to accept and process third-party emails for sending with no user identification and/or authentication.
    • Engagement in spamvertising or provision of any services that support spam.
    • Using weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, use net posts, popups, instant messages or text/SMS messages for sending, posting or transmitting unsolicited bulk messages.
    • Advocating any activities prohibited by this Agreement.

    If Whogohost determines any facts constituting that You have deliberately or recklessly used Our Services for sending of SPAM e-mail messages, We reserve the right to terminate Your account and/or assess a charge upon Your account, which shall serve to compensate Us for increased administration costs and expenses of redressing SPAM-related activity. You agree that in the event We determine that You have deliberately or recklessly engaged in SPAM activity, We may assess the fee entirely at Our full discretion. The fee will be charged to Your account, in accordance with the payment information submitted by You as part of Your acquisition of Our Services. You further agree that in the event We determine that You have deliberately or recklessly engaged in SPAM activity We may share information regarding Your activities, including but not limited to Your identity, with the various anti-SPAM organizations and/or blacklists. We take all SPAM issues extremely seriously and will take redress of such activity whenever We deem necessary.

  9. PAYMENT

    Your billing date will be determined based on the day You purchased the Services and the payment cycle plan. If You selected the automatic renewal option when signing up, Whogohost will automatically renew Your Services when they come up for renewal and will take payment in accordance with the designated payment method at then current rates

    All fees for the Services shall be in accordance with Whogohost fee schedule then in effect, the terms of which are incorporated herein by reference, and shall be due at the times provided therein. Renewal fees after the initial term shall be due and owing immediately upon the first day of such renewal period. Overdue balance shall lead to Your email account lock and, as a result, access to the Services will be limited.

    Prior to the expiration date of the Services, You will have the option to renew Your subscription using Namecheap's automated processing system. Whogohost will notify You several times that the Service is about to expire. These emails include the renewal instructions and are sent to the email address stored in Your account contact details. Whogohost shall not be held responsible or liable in the event You fail to take the necessary steps to renew the Service, if the provided email address is erroneous or out of date, and/or if You fail to receive the Services expiration notification. You shall assume sole responsibility for renewing Your Services. If the automatic renewal feature is enabled for Your subscription, Whogohost will try to renew Your Services prior to the renewal date and will take payment in accordance with the designated payment method at then current Whogohost rates.

    If the outstanding balance is not paid by you by the due date of your Service, Whogohost reserves the right to terminate Your Service immediately with automatic deletion of Your account content.

  10. DISCLAIMER

    To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of WhoGoHost Limited ® under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.

  11. GOVERNING LAW

    The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of the Federal Republic of Nigeria. You and WhoGoHost Limited® submit to the non-exclusive jurisdiction of the courts in and of the Federal Republic of Nigeria in relation to any dispute arising under these terms and conditions or in relation to any services we perform for you.