Step1
Taking the backup of the primary account on the Old hosting account
  • Login to the Old hosting account
  • Go to file manager, Click on Public_html, Compress the folder for the addon and download on your PC
  • Download the compressed file on your PC

 

Step2
If you have created email accounts with the addon domain
  • On your Old cPanel dashboard>>Go to file manager>>Open the mail folder and Compress the folder of the addon domain and download on your PC

  • On your Old cPanel dashboard>>Go to file manager>>Open the etc folder and Compress the folder of the addon and download on your PC

Step3; Export all the databases for each addons on your PC from
  • On your cPanel dashboard>>Click on phpmyadmin>>click on database name>>click on export as shown: http://prntscr.com/rdc0is
  • After all files has been successfully downloaded
  • Ensure that the primary domain no longer points to the old hosting account
 
==='''Restoring the backups on the new hosting account'''===
*Login to the New hosting account
*Create the domain as an addon
*On your new cPanel dashboard>>Go to file manager>>Open public_html>>Upload the public_html backup file from your PC>>Extract the files into the folder of the addon
*On your new cPanel dashboard>>Go to file manager>>Open the mail folder>>Upload the mail backup file from your PC>>Extract the files into the folder of the addon
*On your new cPanel dashboard>>Go to file manager>>Open the etc folder>>Upload each etc backup file from your PC>>Extract the files into the folder of the addon
'''N:B;Check the file/folders permissions'''
   Mail folder must be 0751
   Etc folder must be 0750
   Public_html folder must be 0750
 
Check under **email accounts** option to be sure all emails are showing[if they are not do update the ticket so we can assist further]
 
==='''For the database'''===
*Create the database for the addon, the database name, database username and database password[Remember this is a new account with a different username you will need to update the configuration file with the new database details]
*Import the database from your PC to the phpmyadmin
*On your new cPanel dashboard>>phpmyadmin>click on database name>click on import as shown: http://prntscr.com/rdc0is
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