You can upgrade or downgrade your Website Builder package from your client area. However, the process and impact differ depending on whether you are upgrading or downgrading.
Before making any changes, it is important to review what each Website Builder package includes so you understand the features available in each plan.
Upgrading your Website Builder package
Upgrading is a self-service process and can be completed directly from your client area.
Steps to upgrade:
- Log in to your client area
- Go to Hosting & Services
- Select the Website Builder service you want to upgrade
- Click Upgrade
- Choose your new package
- Complete the checkout process
A prorated invoice will be generated based on the time remaining in your current billing cycle. Once payment is completed, the new features will be applied to your account.
What happens after upgrading?
After upgrading:
- Additional features become available immediately
- Existing website content remains unchanged
- You can begin using new tools (such as expanded design or store features, if included)
It is recommended to review your site after changing plans to confirm everything is working as expected.
Downgrading your Website Builder package
Downgrading may require a request, depending on your current plan and usage.
To downgrade:
- Submit a request from your client area or contact support
- Specify your current plan and the plan you want to switch to
Important downgrade considerations
Before downgrading, carefully review your current website setup.
- Features not included in the lower plan will be disabled
- If you are running an online store, confirm whether your plan supports e-commerce
- Some content elements may stop functioning if they rely on unavailable features
Your website content (such as pages, text, and images) is not deleted, but certain features may no longer work after the downgrade.
It is also important to understand what happens if your package becomes inactive, especially if you are making changes related to billing or account status.
Billing notes
- Upgrades are billed on a prorated basis for the remainder of your billing cycle
- Downgrades may take effect at the next billing cycle
- Some plans, especially annual subscriptions, may have limitations on mid-cycle downgrades
After changing your plan
After upgrading or downgrading:
- Open the Website Builder editor
- Review your pages and layout
- Test any active features (such as forms or store functionality)
- Republish your website if needed
Always review your site after changing plans to ensure everything works correctly.
Next steps
- Review what each Website Builder package includes
- Confirm whether your plan supports e-commerce
- Understand what happens if your package becomes inactive
- Review your site after changing plans
