Website Builder packages are generally non-refundable once activated.
If Website Builder was purchased together with a hosting plan, refund eligibility may apply only to the hosting portion, depending on the terms of your purchase. To confirm whether you qualify, you should review the refund policy.
What are my options?
If you no longer want to use Website Builder, you have a few options depending on your situation:
- Cancel the service to stop future renewals
- Downgrade your Website Builder package to a lower plan
- Continue using the service until the end of your billing cycle
If cost is your main concern, you may consider downgrading your Website Builder package instead of canceling completely.
What happens if I cancel Website Builder?
When your Website Builder package becomes inactive:
- You may lose access to the editor
- Website features may stop functioning
- Your published website may become unavailable
Before proceeding, it is important to understand what happens if your Website Builder package becomes inactive, especially if your website is live.
How to cancel your service
If you decide to proceed with cancellation:
- You can cancel your service from the client area
- This will stop automatic renewal and future billing
Cancellation does not automatically result in a refund, unless your purchase meets the eligibility criteria outlined in the refund policy.
Important notes
- Refund eligibility depends on product type and purchase date
- Hosting and Website Builder services may have different refund terms
- Some plans (such as annual subscriptions) may have specific conditions
- Downgrades may take effect at the next billing cycle
Next steps
- Review the refund policy
- Consider whether to downgrade your Website Builder package
- Understand what happens if your Website Builder package becomes inactive
- Cancel your service from the client area if neededÂ
